Financial Center Market Manager - Texas State Job Bank (Texas)
We're looking for a Retail Market Manager to oversee multiple assigned Financial Centers to obtain business results including operational performance through people by bridging retail strategic objectives to Financial Center behaviors and deliverables. The RMM will drive individual Financial Center performance by increasing market share growth, and member satisfaction through visible leadership, performance management, key partnerships, prioritization, planning, and problem resolution. As an ambassador for us, the RMM is a visible representative in the community cultivating referral and prospecting opportunities. Key responsibilities for the Retail Market Manager: Create a Service Environment: Build and promote branch identity, drive sales and promote overall ownership and accountability for improving member service and branch success Manage a High Performing Market: Translates Strategy to Ensure Execution Excellence. Partners with retail leadership and other credit union organizations to assess the strengths and weaknesses of the retail team within the market and make the necessary adjustments to drive performance and achieve organizational goals. Empower Talent and Drive for Results: Attracts, develops and retains talent. Assist colleagues in achieving their developmental goals and career aspirations. Presence to inspire others and cultivate relationships. Influence others to move toward a common vision and goal: Guide a diverse group of people through the change management process. Internal Controls and Compliance: Compliance with Credit Union policies, procedures, and operational integrity for all assigned Financial Centers. Responsible for compliance of all Federal and State rules and regulations pertaining but not limited to Bank Secrecy Act, Anti-Money Laundering, Bank Bribery Act, NCUA Privacy Regulations, Reg DD, Reg E, Reg CC, Reg Z, Reg B, FCRA/FACTA, and Service Members Civil Relief. Required to attend initial and ongoing annual Bank Secrecy Act training. Candidates should possess the following education, knowledge and experience: A Bachelor s degree required or equivalent work experience. Required 5 years financial services experience with at least 2 years Market Manager experience with proven results. Experience operating within a universal employee banking model and ITM technology preferred. Exhibits superb capacity management, time management, organization skills, delegation and prioritization. Must have strong analytical and quantitative skills Excellent customer and business focus with outstanding communication and interpersonal skills. Experience leading, coaching and developing employees and teams to increase production and meet the service excellence standards in a retail performance environment. Experience with sales processes, operations, data analytics, or quantitative marketing. Must display strong financial acumen, including knowledge of banking industry, products and regulatory understanding. Ability to successfully influence at all levels of the organization. We're an an EOE/Vets/Disabled Employer. We are an Equal Opportunity Employer and do not discriminate against applicants due to veterans status or on the basis of disability.
