Tool Repair Associate - White Cap (Texas)
Company Overview
Previously known as HD Supply - Construction & Industrial and now know as White Cap Supply Holdings, LLC ("White Cap"), White Cap is made up of four distinct businesses called White Cap, Contractors' Warehouse, Brafasco, and most recently Construction Supply Group.
White Cap has over 400 locations across 46 US States and 8 Canadian Provinces. Approximately 7,400 associates provide support for more than 230,000 customers.
In addition to value-add services, White Cap offers a portfolio of 400,000 SKUs that include concrete accessories and chemicals, engineered materials and fastening systems, steel products, tools and equipment, building envelope, safety and consumables, and wood products.
Job Description & Qualifications
Job Summary
Responsible for facilitating the tool repair lifecycle for customers.
Major Tasks, Responsibilities and Key Accountabilities
+ Checks in tools received for repair and enters sales orders into system.
+ Provides technicians with repair orders in need of parts and labor estimates and communicates estimates to customers.
+ Orders parts for repair or attempts to sell new tools when repairs are too costly.
+ Sends repairs beyond scope of technicians to appropriate repair facility or manufacturer.
+ Works with outside sales persons to take tool repair orders and give timely estimates on when tools will be repaired.
+ Updates orders in system to maintains accurate freight costs.
+ Closes repair orders in system when complete and ships repaired tools back to customers.
+ Issues purchase orders as needed.
Nature and Scope
+ Selects correct processes from clearly prescribed rules, past practices, or instruction. Seeks advice and guidance on non-routine or problem areas from supervisor. Deviations from the norm are cleared by the supervisor.
+ Under close supervision, exercises limited latitude/independent judgment. Work typically involves detailed checks or close review of output by a senior coworker and/or supervisor.
+ None.
Work Environment
+ Located in a comfortable indoor area. Conditions could produce mild discomfort on occasion.
+ Most of the time is spent sitting in the same position or standing/walking and/or there is some requirement to lift or handle material or equipment of moderate weight (8-20 pounds).
+ No travel required.
Education and Experience
+ HS Diploma or GED strongly preferred. 0-2 years of experience in area of responsibility.
Preferred Qualifications & Job Specific Details
Preferred Qualifications
PRID
PRID145
**Job Locations** _US-TX-Fort Worth_
**Posted Date** _1 month ago_ _(1/18/2021 4:01 PM)_
**_Job ID_** _2020-40445_
**_Business Unit_** _Construction Industrial WC_
**_Functional Area_** _Operations_
**_Remote Position?_** _No_
**_Position Type_** _Full-Time_
White Cap is an Equal Opportunity Minority/Female/Individuals with Disabilities/Protected Veteran and Affirmative Action Employer. White Cap considers for employment and hires qualified candidates without regard to age, race, religion, color, sex, sexual orientation, gender, gender identity, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law.
* This article was originally published here
