Customer Service Rep Community Care - Kindred at Home (Texas)
Job Description
Our Care Matters.
When you join the Kindred at Home team, you become part of something bigger. We are the nation’s leading provider of comprehensive home health, hospice, and non-medical home care services. Our team delivers compassionate, high-quality care to patients in their homes or places of residence, including non-medical personal assistance, skilled nursing, rehabilitation, hospice and palliative care. Now more than ever, people in your community need in-home healthcare. Our team helps to keep them safely at home, during moments that matter most to them. Our caregivers focus on each unique patient to deliver the appropriate care and emotional support to our patients and their families.
Our Employees Matter.
We believe a world-class patient experience is enabled by an exceptional employee experience. And, committed to fostering an amazing employee experience at Kindred at Home. Our people are our greatest resource and asset, and we are committed to helping our employees thrive and fulfill their personal and professional goals.
We offer:
+ Competitive pay and 401k
+ Healthy Steps Wellness
+ Healthcare Plans
+ Employee Assistance Program
+ Centers of Excellence Program
+ Educational Assistance
+ Clinical ladder for professional credentialing and advancement
+ Leadership development
+ Talent focused Framework
+ Targeted personal and career development planning
As a Customer Service Representative, you will:
+ Make phone calls to clients to evaluate satisfaction level with attendant services.
+ Obtain information related to needs that can not be met by the Community Care Service Plan.
+ When additional needs of a non-emergency nature are identified obtain verbal consent.
+ Refer to the appropriate PHC Liaison for follow-up and referral.
+ Potential complaints or emergency situations are referred to the local Community Care office who serves the client for following up.
+ Document all calls and maintain per HIPAA requirements.
+ Other duties as assigned.
Required Skills
+ High School education required, at least two years of college preferred.
+ Good communication and problem solving skills required.
+ Ability to function in a high stress environment essential.
+ Bilingual skills preferred (Spanish).
Required Experience
Join Our Team!
Check out our video to get a glimpse of a day in the life of our Home Health team -Home Health
To learn more, please apply online. Our Recruiters are ready to help you start a new and rewarding career with Kindred at Home.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or national origin.
Position Type
Full-Time/Regular
Tracking Code
70230
Job Category: Administrative and Clerical
* This article was originally published here
