Customer Service Representative - Custom Chemical Services, LLC - Hitchcock, TX

Customer Service Representative - Custom Chemical Services, LLC - Hitchcock, TX

Customer Service Representative
Custom Chemical Services, LLC - Hitchcock, TX 77563

This position is to provide excellent customer service by fulfilling customer’s order requirements, procurement, and dispatch, along with other requests in a timely and effective manner. Serves as the end-to-end point of contact for customers, and resolves customer issues.Works closely with suppliers to ensure customer needs are met on a timely basis. . Duties and Responsibilities Orders/Procurement Complete the order process from receipt of customer order through shipment and invoicing. Process orders proficiently and accurately to meet the required delivery date. Fields customer service inquiries and transactions independently and proficiently: Provide documentation to customers upon request, including but not limited to product, order status, and shipping information. Proficiency in all order types and processes. Procure products for customers order and arrange timely delivery. Logistics Tender and monitor orders to carriers and use timely decision making to ensure on-time delivery. Identify carriers, manage performance and negotiate rates through reporting and other available tools. Build outbound loads assessing available carrier capacity. Customer Relationships Confirms understanding of customer needs, issues and requests. Account maintenance to include regular updates of contact information, ship to requirements, etc. Provide customer service and operational support for both internal and external customers. Build sustainable relationships through open and interactive communication. Sales Support Actively listens for and identifies opportunities to cross sell additional products and services. Reports orders lost/canceled due to pricing or changes in order pattern to sales team to retain customers and seek alternatives when possible. Provides the sales team with any requested information in a timely manner to maintain the account. Skills and Abilities Excellent verbal, written and analytical skills. Computer skills – MS Office Quickbook experience preferred Ability to multi-task, while remaining organized. Ability to react well under pressure and treat others with respect while maintaining professionalism. Identifies and resolves problems in a timely manner. Prioritizes and plans work activities. Work efficiently and effectively, both independently and as a team to ensure exceeding operational standards. Balances team and individual responsibilities and helps build a positive team spirit. Adapts and able to deal with frequent changes in the work environment. Able to manage difficult or emotional customer situations and responds promptly to requests to meet customer expectations. Demonstrate accuracy and thoroughness to meet productivity standards in a timely manner. Ability to work in a fast-paced environment where flexibility is highly valued. Become familiar with products and pronunciation and applications. Ability to show initiative. Demonstrate kindness and respect to others while performing the duties that make up this job Positive and professional attitude Qualifications College degree preferred Five (5)+ years relevant experience preferred Working Conditions On-site office setting. Occasional on call availability. Job Type: Full-time Required experience: Customer Service: 3 years Required education: High school or equivalent » Apply Now Please review all application instructions before applying to Custom Chemical Services, LLC. Other jobs you may like

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