Customer Support Specialist - Texas State Job Bank (Texas)
Job Description MAJOR PROCESS: Serves customers by being their point of contact. Assembles, configures, tests, troubleshoots, maintains, and ships irrigation computers, computer systems, peripherals, and proprietary communication interface devices. Fulfills orders for new and warranty replacement equipment. ESSENTIAL Duties and Responsibilities (will include but are not limited to): 1.Receives and responds to inquiries regarding troubleshooting and use of computer software and/or hardware. 2.Works remotely to diagnose issues and explain proper operational procedures. Determines whether problems are caused by hardware (such as modem, printer, cables, telephone etc.), software (such as an incomplete or corrupt program or data files), or user error. 3.Assist Customer Support Sr. Technicians/Supervisors in work flow management and quality assurance which may include the following: inspection of completed orders and technical support resolution with phone support supervisors. 4.Attains Subject Matter Expert (SME) knowledge level in assigned areas of Irrigation system software/hardware responsibility. 5.Participates in ongoing training. Learns software packages and hardware systems supported by self study, attendance of classes or courses, or through in-house training. Maintains high level of competency in NSN supported TORO proprietary software. 6.Position subject to Tier 1 rotation for Hardware production and On-Call. 7.Responsible for all other duties as assigned. Required Skills Computer Skills: Strong technical skills in PC operating systems, applications, hardware systems, protocols, and software licenses. Extensive application support experience required with proven hardware technical planning and development. Researches, designs and develops solutions to highly complex technical issues. Mathematical Skills: Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs. Language Skills: Bilingual in Spanish preferred. Required Experience Education: Bachelor s degree in a technical discipline or equivalent experience in related industry Experience: At least one (1) to three (3) years in customer support environment Job Location Abilene, Texas, United States Position Type Full-Time/Regular **Interested Job Seekers click "Save this Job to my Interested List" below to place your name on the employer's contact referral list.
